Privacy Policy

Information We Collect

When you create an account, place an order, or interact with our website, we may collect: your name, email address, phone number, shipping address, payment information, and device/browser data.

When you use a Macy smartwatch, health and activity data (heart rate, steps, sleep patterns) is processed on-device by default. We do not access this data unless you explicitly opt in to cloud sync features.

How We Use Your Information

To process and fulfill your orders, including shipping and payment.

To communicate with you about your orders, account, and product updates.

To improve our products, website, and customer experience.

To send promotional communications — only if you have opted in. You can unsubscribe at any time.

Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing through Razorpay (PCI-DSS compliant), and encrypted data storage.

We never store your full payment card details on our servers. All payment processing is handled by our PCI-DSS certified payment partner.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties.

We share data only with trusted service providers who assist in operating our business: payment processors (Razorpay), shipping partners (Delhivery, BlueDart), email services, and analytics tools. These partners are contractually bound to protect your data.

Cookies

We use essential cookies to keep our website functional (cart, login sessions). We use analytics cookies (Google Analytics) to understand how visitors use our site. You can control cookie preferences through your browser settings.

Your Rights

You have the right to access, update, or delete your personal data at any time. To exercise these rights, contact us at privacy@heymacy.ai.

If you wish to delete your account, we will remove all personal data within 30 days, except where retention is required by law (e.g., tax records, order history for GST compliance).

Contact

For any privacy-related questions or concerns, reach out to us at privacy@heymacy.ai.